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FAQ's

FAQ's

Shipping and delivery

Shipping and delivery

Nationwide shipping is available in South Africa and will be quoted for depending on your order and delivery address. robzartworx strives to give customers the best and quickest options however it is dependent on print house and courier reliability.

As this is a small business robzartworx cannot guarantee delivery times but usually if a product is in stock it will take approximately  2 to 3 working days to be delivered to your door.

International shipping is also available and will be quoted separately.

Terms and conditions

Terms and conditions

Orders for printed Original artwork in South Africa can take up to four weeks to be delivered as printing and framing is done on demand. Original artwork for international clients is purchased through Pictorem, who take care of all printing and logistics.

Communication will be conducted via email or social media. Business hours are from 9am - 5pm South African time Monday - Friday

Digital files are supplied in high resolution format. For website and social media usage, it is advisable to speak to your website designer for any resizing of files. robzartworx can supply additional low resolution resized files, which will be quoted for separately

 

All artwork created by robzartworx, including but not limited to paintings, illustrations, digital designs, is protected by copyright laws. The copyright ownership of the artwork remains with robzartworx. The artwork provided to the recipient is solely for personal, non-commercial use and enjoyment. The recipient agrees not to reproduce, distribute, or sell the artwork without prior written consent from robzartworx. Any unauthorized use of the artwork for resale purposes or commercial gain is strictly prohibited and may result in legal action.100% payment is required before any work can commence.

robzartworx will not guarantee printing quality if any purchased digital download is self-printed.

Printing costs are subject to change as per print house changes

Privacy Policy

Privacy Policy

At robzartworx, we take your privacy seriously. This Privacy Policy outlines the types of information we collect from our users and how we use it.

1. Collection of Personal Information

When you visit www.robzartworx.com, we may collect personal information such as your name, email address, postal address, and phone number. We may also collect information about your usage of our website, such as your IP address and the type of device you are using.

2. Use of Personal Information

We use your personal information to provide you with the services you have requested, such as processing your orders and answering your inquiries. We may also use your personal information to send you promotional material, such as newsletters or special offers, but only if you have given us permission to do so.

3. Sharing of Personal Information

We do not share your personal information with any third parties except when necessary to fulfill your order or when required by law. We may share your personal information with our payment processing partners, shipping companies, or other service providers when necessary to complete your order.

4. Security of Personal Information

We take the security of your personal information seriously and take reasonable measures to protect it. We use industry-standard security measures such as SSL encryption to protect your personal information during transmission. We also store your personal information in secure servers that are protected by firewalls and other security measures.

5. Websites
Our website may contain links to other websites that are not under our control. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of these websites before providing them with any personal information.

6. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by email or by posting a notice on our website.

7. Contact Us
If you have any questions or concerns about our Privacy Policy, please click here to contact us.

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